TORENTHIX Policy

Money‑Back Guarantee

At TORENTHIX, client confidence is fundamental. This Money‑Back Guarantee outlines the conditions under which qualifying purchases made through torenthix.pro may be refunded. We are committed to transparency, fairness, and professional service standards.

1. Qualifying Purchases

The Money‑Back Guarantee applies exclusively to first-time service purchases or subscription plans made directly through torenthix.pro.

Eligible purchases must be completed using verified payment methods and associated with an active client account in good standing.

Custom enterprise agreements or negotiated contracts are excluded unless explicitly stated in writing.

2. Refund Period

Refund requests must be submitted within 14 calendar days from the original date of purchase.

Requests submitted after this period will not qualify under this guarantee.

The refund period begins immediately upon successful transaction confirmation.

3. Claim Process

To initiate a refund request, clients must submit a formal written request to our support team. The request must include:

  • Full name and registered email address
  • Order or transaction reference number
  • Date of purchase
  • Clear explanation of the reason for the refund request

Once received, TORENTHIX will review the claim within 5 business days. Additional information may be requested to validate eligibility.

“Our guarantee is a reflection of our confidence in the value we deliver.”

4. Requirements

To qualify for a refund:

  • The service must not have been substantially completed or fully delivered.
  • No violation of our Terms of Service must have occurred.
  • The account must not be under investigation for misuse or fraud.

5. Exceptions

The following are excluded from the Money‑Back Guarantee:

  • Renewal payments for ongoing subscriptions
  • Services already rendered in full
  • Custom or bespoke service engagements
  • Processing fees imposed by third‑party payment providers

6. Refund Method & Processing

Approved refunds will be processed using the original payment method. Processing times may vary depending on the financial institution, typically ranging from 5 to 10 business days.

Support Contact

Email: [email protected]
Website: https://torenthix.pro
Response Time: Within 1–2 business days

TORENTHIX reserves the right to amend this Money‑Back Guarantee at any time. Updates will be published on torenthix.pro and become effective immediately upon posting.